Privacy Policy

Last updated: 23rd of January, 2024

Welcome to The Sanctuary, a subsidiary of Neem Foundation. Our commitment to your privacy and security is paramount. This Privacy Policy is designed to inform you about the types of personal information we collect, how we use and protect it, and your rights regarding this information.

1. Information We Collect:

When you book an appointment at The Sanctuary, we collect the following information:

1. Name: To personalize your experience and facilitate communication.
2. Date of Birth: To ensure age-appropriate support services.
3. Email Address: For communication and appointment reminders.
4. Phone Number: To contact you regarding your sessions.
5. Address: Optional, but may be used for in-person sessions.
6. Appointment Time: To schedule and manage your sessions effectively.

Upon booking, you are required to check a consent box, indicating that you understand the risks and benefits associated with the sessions, as well as the confidentiality of the information shared.

2. Consent and Opt-Out:

By checking the consent box, you acknowledge your understanding of the risks, benefits, and confidentiality of the sessions. You can opt-out and request deletion of the collected appointment information anytime.

To do so, please contact us at sanctuary@neemfoundation.org.ng.

3. Data Storage and Usage:

Your information is stored securely. This information is used solely to manage and organize appointments and is accessible only by authorized personnel.

4. Data Sharing:

Your information will be shared internally with our in-house psychologists and therapists to provide you with the best possible psychological support and therapy. Rest assured, our internal transfers strictly adhere to confidentiality standards.

5. Data Retention:

We will retain your appointment information for as long as necessary to fulfill the intention behind collecting it, which includes managing and organizing your appointments. If you choose to opt-out or request data deletion, we will promptly comply with your request.

6. Security Controls:

We take the security of your data seriously. Our website employs industry-standard security measures, including encryption and regular security audits, to protect against unauthorized access, disclosure, alteration, and destruction of your personal information. The systems are secured with access restricted to authorized personnel only.

7. Additional Support Services:

In addition to therapy sessions, The Sanctuary may offer complementary wellness services such as yoga. If you choose to participate in these services, additional data may be collected for scheduling and personalization purposes. This information will also be treated with the utmost confidentiality.

Contact Information:

If you have any questions or concerns about our Privacy Policy, please contact us at: sanctuary@neemfoundation.org.ng

We reserve the right to update or modify this Privacy Policy at any time. Please review it periodically for changes.

Thank you for choosing The Sanctuary for your well-being needs. Your trust and privacy are of the utmost importance to us.